What happens if I want to delete my account?

You can request account deletion through Settings > Account > Close Account or email privacy@bobato.xyz. We disable your login within 24 hours and anonymise your personal data within 14 days, though payment records are retained per legal requirements.

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Privacy at bobato: How We Keep Your Account Safe

When you open an account with us, your personal information and payment details stay secure.

Data encryption on all transactionsDANA, OVO, GoPay and QRIS payments protectedYour withdrawal requests verified securely

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What We Collect and Why

bobato Service availability depends on jurisdiction. Users are responsible for checking local law before access.

bobato collects information when you register — your name, email, phone number, date of birth and address — to meet account verification and local law requirements. When you deposit funds using DANA, OVO, GoPay or QRIS, we receive confirmation of your transaction but do not store

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full payment credentials on our servers. Withdrawal requests are recorded with your chosen bank details for payout verification. We also track your game activity, session times and IP address to detect fraud and ensure fair play. Cookies on your device help us remember your preferences and
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login state. Your data depends on local law compliance and is retained only as long as your account remains active, plus a period for dispute resolution.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PRIVACY TEAM

How to Reach Us About Your Data

Questions about how we use your information or want to request access to your data? We have multiple ways to reach our privacy team. Email us any time for a detailed response, call our support line during Indonesia business hours (Monday–Friday, 09:00–18:00 WIB), or submit a request through your account settings. We aim to respond within 7 business days.

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Email Support

Send data requests to [email protected]. We reply within 7 business days with confirmation and any data you've requested. Include your account username and the specific details you need.

Phone Support

Call our Indonesia support line Monday–Friday, 09:00–18:00 WIB. Our team can discuss your privacy concerns live and guide you through data access or correction steps.

Account Settings

Log into bobato, go to Settings > Privacy & Data, and submit a formal request from there. You'll receive email confirmation and a timeline for our response.

DATA SECURITY

How We Protect Your Information

Security is built into every step — from the moment you register through your final withdrawal. Your password is hashed so we never see the original.

Encryption & Hashing

Your password is hashed on entry and never stored plain text. All transactions — DANA, OVO, GoPay, QRIS, bank transfers — use TLS 1.3 encryption between your device and our server.

Fraud Monitoring

We track logins from new IP addresses and devices. If unusual activity is detected on your account, you'll receive an SMS or email alert within minutes so you can verify it's really you.

Payment Isolation

Payment credentials for DANA, OVO, GoPay and QRIS are handled by PCI-certified third-party gateways. We store only your transaction ID and confirmation, never your card or bank account number.

Offline Backups

Database backups run daily and are encrypted before being moved to secure offline storage. This protects your data even if our primary servers are compromised.

Annual Security Audit

Each year, an independent security firm audits our code, servers and payment flows. Results are reviewed by our compliance team and any findings are addressed immediately.

Your Control

Update your email, phone or password anytime in Settings. Request a full copy of your data or account deletion through our privacy team. We process these within 14 days.

Privacy Questions We Get Asked

Below are the questions we hear most often about how bobato handles your data, your account security, and your rights. If your question isn't answered here, reach out to our privacy team via email or phone.

No. We never sell or rent your data to marketers, brokers or third parties. We share information only with payment processors (DANA, OVO, GoPay, QRIS providers) to process your deposit or withdrawal, and with law enforcement if required by court order or local law.

Game history and transaction records are kept as long as your account is active. After account closure, we retain records for 7 years to resolve disputes or comply with tax and anti-money-laundering regulations. Then they're securely deleted.

You can request account deletion through Settings > Account > Close Account or email [email protected]. We disable your login within 24 hours and anonymise your personal data within 14 days, though payment records are retained per legal requirements.

Yes. Submit a data download request in Settings > Privacy & Data or email [email protected] with your account username. We compile your personal details, account history and transaction records into a secure file and send it within 7 business days.

No. Payment credentials are never stored on our servers. When you deposit or withdraw, the payment gateway (DANA, OVO, GoPay or QRIS) handles the exchange. We store only your transaction confirmation and reference number.

Contact us immediately via phone (Monday–Friday, 09:00–18:00 WIB) or email [email protected]. We'll lock your account, review the activity log and help you secure your password. If fraud occurred, we work with your bank or payment provider to investigate.

Cookies store your login session, language preference and device ID to recognise you when you return. We also use analytics cookies to see which games and pages are most popular, so we can improve your experience. You can clear cookies anytime in your browser settings.

Privacy at bobato: How We Keep Your Account Safe

How to Reach Us About Your Data

Email Support

Phone Support

Account Settings

How We Protect Your Information

Encryption & Hashing

Fraud Monitoring

Payment Isolation

Offline Backups

Annual Security Audit

Your Control

Privacy Questions We Get Asked

01 Do you sell my personal data to other companies?

02 How long do you keep my game history and payment records?

03 What happens if I want to delete my account?

04 Can I download a copy of all my data?

05 Are my DANA, OVO, GoPay and QRIS payments stored on bobato servers?

06 What if I see suspicious activity on my account?

07 How do you use cookies on my device?

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